Delivery Information
Thank you for shopping at darkloverave.co.uk! Please review our shipping
policy and tracking information before placing your order. If you have
any questions or concerns, feel free to contact us for friendly order
assistance and we’ll be glad to help you!
Order Status
· We process orders within 2-3 business days, excluding weekends and holidays.
·
Successfully placed orders will receive an e-mail confirmation with
your order details. If you do not receive an email, please check your
spam filter or contact us for confirmation. Please log in to your
account to view your recent order history, status, and tracking
information.
· If you need any assistance with your order, please
contact us immediately via email or live chat. We will not be able to
make changes after your order has shipped.
International Delivery
US Standard Shipping
Processing Time
In Stock Orders: 3-4 working days
Custom Orders: 15-25 working days
Estimated Delivery Time
standard: 3-5 working days
express: 2-3 working days
Package Tracking
Yes
Import Duties & Taxes∗
No
EU Standard Shipping
Processing Time
In Stock Orders: 3-4 working days
Custom Orders: 15-25 working days
Estimated Delivery Time
standard: 5-7 working days
express: 3-4 working days
Package Tracking
Yes
Import Duties & Taxes∗
standard: Depending on Local Customs Officials
express: Depending on Local Customs Officials
AU Standard Shipping
Processing Time
In Stock Orders: 3-4 working days
Custom Orders: 15-25 working days
Estimated Delivery Time
standard: 5-7 working days
express: 3-5 working days
Package Tracking
Yes
Import Duties & Taxes∗
No
Others Standard Shipping
Processing Time
In Stock Orders: 3-4 working days
Custom Orders: 15-25 working days
Estimated Delivery Time
standard: 3-5 working days
Package Tracking
Yes
Import Duties & Taxes∗
Depending on Local Customs Officials
Shipping
For
Custom Clothing It will take 20-25 working days to tailor your clothing
after order confirmed. Expedited shipping(TNT,DHL,UPS,FEDEX) will take
3-5 working days to your destination.
For Stock Clothing It will
take about 3-5 working days to deal with your clothing after order
confirmed. Expedited shipping(TNT,DHL,UPS,FEDEX) will take 3-5 working
days to your destination.
P.O.Boxes
We're so sorry for any
inconvenience, but we are unable to ship clothing to P.O. Boxes. We are
not responsible for any undeliverable clothing
orders placed with a P.O. Box shipping address.
Tracking Your Shipment
Once
your order has been shipped, you will receive an automated e-mail with
your tracking number. You can track your order on the specific website
by yourself.
Customs Taxes
Normally, our customers would not
be charged tariffs. However, because of increasingly strict customs
inspection, it happens sometimes. We have no control over these charges
and we can’t tell you what the cost would be, as customs policies and
import duties vary widely from country to country. As per our policy,
customers need to afford the tariffs, so please contact the local
customs office to get your parcel first. If you do not, there is a high
possibility that your parcel be destroyed but not returned.
Additional Fee
The
shipping fee you paid to us is only to cover the postage, handling,
additional services not available such as address change and reship the
package.
*Please make sure the address you left on our website is
right, this is important. After we ship out the package, we don't
support to change the address any more. If you still need to change the
address, the fee needs to be paid on your side.
*The reasons why you don't receive the package in time:
1) Wrong or incomplete address
2) Invalid phone number
3) No one at home
So make sure you can receive our email, and please check your mailbox including spam often before you receive the package.